At Saazy, we are committed to providing a transparent and fair refund process in accordance with Paddle’s invoiced consumer terms. This Refund Policy explains when and how refunds are applicable for our services.
Free Trial & Demos
Saazy may offer a free trial or demo for eligible plans. During this period, users can explore the platform and evaluate its features before making a purchase. We recommend reviewing the product during the trial to ensure it meets your requirements prior to subscribing.
Refund Eligibility
Customers may request a refund within 14 days of the initial purchase date, provided that the service has not been used.
For the purposes of this policy, usage includes (but is not limited to):
- Consumption of any plan credits
- Sending messages or running campaigns
- Activating automations or workflows
- Using AI-generated features or integrations
If any credits or platform usage have occurred, the service is considered delivered and the subscription becomes non-refundable.
Subscription Payments
Once a subscription has been activated and usage has started, subscription fees are non-refundable, including but not limited to:
- Partial use of a billing period
- Downgrades or unused features
- Failure to cancel before the renewal date
Cancellation Policy
You may cancel your subscription at any time. Upon cancellation:
- Your subscription will remain active until the end of the current billing cycle
- No further charges will be applied after cancellation
- No refunds will be issued for the current or previous billing periods if usage has occurred
Usage-Based & Add-On Services
Payments made for usage-based services, add-ons, or credits (including messaging, automation, AI usage, or third-party integrations) are non-refundable once activated or consumed.
Refund Processing
All approved refunds are processed back to the original payment method through Paddle, in accordance with their refund handling procedures.
Contact & Support
If you have questions regarding this Refund Policy or believe you are eligible for a refund within the stated conditions, please contact us at
📧 support@saazy.tech
Policy Updates
Saazy may update this Refund Policy from time to time. Any changes will be published on this page and will apply to purchases made after the effective date.